The Consumer Code of Rights was issued under UAE Federal Law (24) 2006. In Dubai, the Department of Economic Development’s (DED) Commercial Control and Consumer Protection Division has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.
There are several ways in which you can register a complaint at DED, these include telephone, fax, email, website or a personal visit to DeD consumer protection division.

The Consumer Rights Division of the Department of Economic Development promotes consumer rights and fair trading in Dubai by:

• providing information and advice to consumers and retailer / sellers about their rights and responsibilities;
• helping consumers resolve disputes with retailer / sellers;
• investigating complaints about unfair trading practices;
• regulating business activities;

The most common queries that we receive from the public are about everyday experiences related to purchasing goods and services. The information on this website should answer most questions people have, relating to their rights and responsibilities when shopping.

For information and advice on any consumer rights issue:

• Contact us on Ahlan Dubai +971 600 545555
• Send email toconsumerrights@dubaided.gov.ae
• Fax us on 04-2020 707
• Website http://www.consumerrights.ae

In all instances you will be expected to provide your name and contact details, full details of the retailer / service provider and a description of the case to be lodged. You should ensure that all supporting documents related to the case are with you at the time of lodging your complaint.

The Consumer Protection division will provide you with a unique case number which should be quoted when enquiring about the progress of your case which we will seek to resolve within 2 working days.

Maryam Bin Fahd, Executive Director, DPC, received the award from Khalid Al Faisal, Emir of Makkah, who is also the foundation’s president, and Sa’ad Al Hariri, Lebanese Prime Minister.

Held in Beirut, the fourth edition of the Arab Creativity Awards drew a large number of the region’s leading media persons.

“This award validates the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE, and Ruler of Dubai.” – Maryam

The Dubai International Film Festival (DIFF) is the leading film festival in the Middle East, Asia and Africa. Since its inception in 2004, the festival has served as an influential platform for Arab filmmakers and talent at an international level, by spearheading the cinema movement in the region. Now in its seventh year, DIFF has established itself as a major international festival, while continuing to serve as a premier showcase event for Arab cinema, and contributing to the development and growth of the regional industry.

Dubai is the head quarters of world cricket with the International Cricket Council (ICC) being located at the Dubai Sports City. Soon Dubai will also become the center for cricket excellence with the ICC Global Cricket Academy commencing its operations. Cricketers from around the world are expected to use this academy, which is equipped with the most modern facilities, to shape their game.

“It will be a great experience for every cricketer. We have created facilities that are of the highest standard. The indoor training facility will have a fielding area and seven lanes with varying conditions like spin, seam, hard and fast. Each lane will be monitored by mounted cameras for technical analysis and fault detection and correction. The Hawk-Eye is also being installed to track and record each and every delivery,” said Ekta Hutton, the Acting General Manager of the ICC Global Cricket Academy.

The indoor facilities will include classrooms, team meeting rooms and a technology suite with a store for video analysis.

At the end of Leg 1, on completion of six special stages today, Qatar’s top-seeded Nasser Saleh Al Attiyah, title holder in the rally and the FIA Middle East Championship, held a lead of 46.9 seconds from the UAE’s Rashid Al Ketbi.

Needing only a top six finish to snatch the Middle East crown from fellow-countryman Al Attiyah, Misfer Al Marri was comfortable in fourth position and looking more and more likely to become the fourth Qatari to claim the regional series since its launch in 1984.

With Khaled Al-Suwaidi in third place, the same position he held in the championship at the start

of this eighth and final round, it is becoming an even better weekend for Qatar following the country’s momentous achievement the previous evening in winning the 2022 FIFA World Cup bid.

Al Attiyah celebrated that success by displaying a 2022 sticker across the windscreen of his

Super 2000 Ford Fiesta as the First Leg got under way. But he had no answer to Al Qassimi’s early surge which gave him a lead of 4.6 seconds over the first loop of three special stages.

On the next stage, Sheikh Khalid extended his advantage to 12.6 seconds, but minutes later his charge towards a third Dubai International Rally victory was destroyed as his Ford Fiesta’s engine blew 11kms into the day’s fifth and penultimate stage.

Dubai Rally 2

It was a cruel disappointment for the UAE star who had said before the start that he could think only of winning his home rally and would go flat out to achieve that objective in the event, held under the patronage of H.H. Sheikh Majid bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai Arts and Culture Authority.

Back-to-back winner in 2005 and 2006, Sheikh Khalid described his experience over the first three special stages as “perfect”, although Al Attiyah appeared fully relaxed, knowing the battle had just begun.

Having won Dubai International Rally five times in the last seven years, he should now add to that haul, although he cannot afford to relax, or make mistakes, particularly if Al Ketbi reproduces his performamce on Leg 2 last year when he won all but one stage.

The UAE’s Sheikh Abdullah Al Qassimi, brother of Sheikh Khalid, finished the leg in fifth place, with Kuwait’s Essam Al Najadi in a Subaru Impreza completing the top six.

The surviving 20 cars leave Rally HQ at Dubai Men’s College just after 0800 in the morning (Saturday) at the start of Leg 2, with three special stages each to be run twice in the Al Dhaid area. Specators can locate these from the Sharjah-Kalba Road or the Al Dhaid Road. The rally finishes at the Old Town Island, Dubai at 4.30pm. Enthusiasts can follow the event on Facebook at http://www.facebook.com/DubaiInternationalRally

Provisional results at end of Leg 1 after six special stages

1. N. Al-Attiyah (QAT) / G. Bernacchini (ITA) Ford Fiesta N/N4 1:02’54.6

2 . R. Al-Ketbi (UAE) / K. Al-Kendi (UAE) Skoda Fabia Evo2 N/N4 1:03’41.5

3. K. Al-Suwaidi (QAT) / N. Beech (GB) Subaru Impreza N15 N/N4 1:07’45.5

4.   M. Al-Marri (QAT) / N. Arena (ITA) Subaru Impreza N16 N/N4   1:08’06.7

5.    A. Al-Qassimi (UAE) / S. Lancaster (GB) Mitsubishi Evo 9 N/N4 1:08’07.7

6. E. Al-Najadi (KWT) / A. Al-Sharaah (KWT) Subaru Impreza N15 N/N4 1:13’41.9

7.    A. Kuwari (QAT) / S. Prevot (B) Subaru Impreza N15 N/N4 1:15’30.9

8.    A. Al-Rabban (QAT) / A. Yousef (UAE) Subaru Impreza N/N4 1:17’30.1

9.    M. Saleh (LBN) / Z. Masannat (HKJ) Mitsubishi Evo 9 N/N4 1:19’50.4

10.  J. Al-Marri (QAT) / K. Khoder (LBN) Subaru Impreza N14 N/N4 1:20’40.9

I am optimistic on the new strategy adopted by Dubai to face challenges of the global economic crisis as evidenced by the discussions at Sunday’s Dubai Economic Update Forum – His Highness Sheikh Mohammed Bin Rashid AlMaktoum

Dec 1 (IANS) The 31st Dubai International Rally would start here Thursday, WAM new agency reported Tuesday. Sheikh Majed Bin Mohammed Bin Rashid Al Maktoum will flag-off the rally, the final round of the 2009 Middle East Rally Championship, Thursday evening from the start ramp in Burj Dubai.The Dubai International Rally is being held since the mid 1980s, but the ATCUAE took over the task of organizing the rally in 1997.The Dubai International Rally is the final round of the FIA Middle East Rally Championship, a round that decides the champion for the year. The stature and popularity of the rally has grown over the years, attracting scores of competitors from the region in their quest for ultimate glory.

ATCUAE President Mohammed Ben Sulayem has 14 Middle East Championship titles to his credit, a feat unlikely to be matched by any driver in the near future. Held over a three-day period – from Thursday to Saturday – towards the end of the year, the rally is traditionally held in the Madam, Hatta and Filli areas on the outskirts of Dubai over ten stages, including the Super Special Stage.

Over the years, Dubai Police, the Dubai Naturalization & Residency Department, the Dubai Directorate General of Civil Defense, the Roads & Transport Authority, Dubai Customs, Unified Ambulance, DP World, Oasis Water Company, Emarat, Hertz UAE and Explorer Publishing have continued to partner and support this prestigious event. Click HERE to go to official MERC site.

The 32^nd Dubai International Rally taking place over UAE National Day weekend will be held under the patronage of Sheikh Majid bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai Arts and Culture Authority. He will officially launch the inal round of the 2010 FIA Middle East Rally Championship at a ceremonial start on Emaar Boulevard beside The Palace in the Old Town Island, Dubai at 7.30pm on UAE National Day.

“We are indebted to Sheikh Majid for his support and look forward to playing our part in the National Day celebrations,” said Sulayem. “Like his father, who is the club’s Patron and has supported the Dubai International Rally for many years, Sheikh Majid is very enthusiastic about the rally, particularly as it is one of the longest running international sporting events in the UAE.”

This takes place in the Old Town area of Dubai, overlooked by the Burj Khalifa, the world’s tallest building. Over the following two days six special stages of approximately 22 kms each will all be run twice across desert trails to produce a route of 280 kms.

Dubai Int rally Overall Map

Don’t miss it … Event Page

P.S: Emiratweet will be attending, if you want to attend too contact us …

One year after the Dubai World debt meltdown we go back to Dubai to see if things have improved.

Looking down on a city in crisis

The idea for this show came from, quite simply, a similar show we did last year.

It became apparent very quickly back in November 2009 that Dubai World’s request for a freeze on its debt repayments was more than just an economic story … instead, it was the sudden unravelling of a city, a dream and a way of life.

Dubai had become a haven for so many – be they Western expats attempting to climb the corporate ladder, or migrant workers looking for a means to support their family. They’d come here, and now their existence was being threatened.

Not just because of Dubai World to be entirely fair, but because the truth about Dubai’s ability to deal with the economic slowdown had never been fully told. In late 2009, that truth was being not only told but shouted and broadcasted all over the world. So we came down here last year to report on the crisis as it happened … and felt it only right to come back one year on, to see what (if anything) had really changed.

Everyone should develop and use common courtesy and respect for others, regardless of what country, region, state, or city. There is way too much rudeness, nasty language (and gestures) and lack of respect. The Golden Rule is still the best way to conduct yourself.

Jalal‘s initiative is for a great cause. We fully support and empower all Emiratis who are working towards achieving their goals which are for the good of this country.

If you support Jalal’s cause sign the petition.