The Consumer Code of Rights was issued under UAE Federal Law (24) 2006. In Dubai, the Department of Economic Development’s (DED) Commercial Control and Consumer Protection Division has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.
There are several ways in which you can register a complaint at DED, these include telephone, fax, email, website or a personal visit to DeD consumer protection division.
The Consumer Rights Division of the Department of Economic Development promotes consumer rights and fair trading in Dubai by:
- providing information and advice to consumers and retailer / sellers about their rights and responsibilities;
- helping consumers resolve disputes with retailer / sellers;
- investigating complaints about unfair trading practices;
- regulating business activities;
The most common queries that we receive from the public are about everyday experiences related to purchasing goods and services. The information on this website should answer most questions people have, relating to their rights and responsibilities when shopping.
For information and advice on any consumer rights issue:
- Contact us on Ahlan Dubai +971 600 545555
- Send email email@example.com
- Fax us on 04-2020 707
- Website http://www.consumerrights.ae
In all instances you will be expected to provide your name and contact details, full details of the retailer / service provider and a description of the case to be lodged. You should ensure that all supporting documents related to the case are with you at the time of lodging your complaint.
The Consumer Protection division will provide you with a unique case number which should be quoted when enquiring about the progress of your case which we will seek to resolve within 2 working days.